PUBLICACIONES

Exploring corporate social responsibility and financial performance through stakeholder theory in the tourism industries

ISI: Exploring corporate social responsibility and financial performance through stakeholder theory in the tourism industries

DAVID DÍAZ S., BABIS THEODOULIDIS., FEDERICA CROTTO., ELISA RANCATI.

2017 - Tourism Management - Volume 62, October 2017, Pages 173–188

Abstract

The literature examining the relationship between corporate social responsibility (CSR) and corporate financial performance (CFP) in the tourism industries is extensive but it has not verified the relationship unambiguously. This has been attributed to the methodological artefacts used, but also to the lack of a solid theoretical foundation. Based on stakeholder theory, this paper proposes the use of two models that explicitly investigate the relationship between stakeholder management, expressed as CSR activities, firm strategy and CFP. The strategic stakeholder model and the intrinsic stakeholder commitment model are evaluated in terms of their descriptive accuracy in four different tourism-related industries (airlines, casinos, hotels and restaurants) using panel regressions for the years 2005 to 2014. The results provide useful theoretical insights into the way in which CSR interacts with firm strategy and CFP, as well as managerial insights into how tourism practitioners can identify which CSR activities may impact CFP.

Keywords

Corporate social responsibility, financial performance, stakeholder theory, tourism industry, airlines, casinos, hotels, restaurants.

¿Quieres seguir leyendo? [Accede a la publicación completa]

Profesores FEN son reconocidos por comunidad universitaria como los mejores de Pregrado

Más de 30 docentes de diferentes unidades académicas de la Universidad de Chile fueron reconocidos por su calidad académica y el impacto de la formación disciplinar impa...

Gtes. Comerciales y RRHH analizan las tendencias en Dir. Comercial de Chile y el mundo

La alta concurrencia de gerentes comerciales y de recursos humanos, confirma un escenario de inquietud ante los inminentes cambios de conducta tanto por parte del cliente como de las fuerzas de ven...

Todos los Derechos © 2014 | Departamento de Administración - Facultad de Economía y Negocios - Universidad de Chile - Diagonal Paraguay 257, torre 26, oficina 1101, piso 11, Santiago, Chile.