PUBLICACIONES

Renegotiating Roles in Local Governments: Facing Resistances to Citizen Participation in Chile

ISI: Renegotiating Roles in Local Governments: Facing Resistances to Citizen Participation in Chile

MATÍAS GARRETON., MATIAS SANFUENTES A.

2019 - Forthcoming - Action Research - https://doi.org/10.1177/1476750318801470

Abstract

This article presents a reflective analysis of a participatory action research between the authors’ institution and the Community Development Directorate of Santiago Municipality. This work generated organizational change for implementing new citizen participation policies, through a collective reflection about ambiguous roles and organizational paradoxes that allowed to harness the creative potential of emotions and embodied knowledge of public officers. Through workshops of organizational role analysis, a communicative space was built to contain the organizational contradictions generated by the lack of definitions of fieldwork agents’ roles and the insufficient institutional support. This led to implement a new approach for citizen participation, with an unprecedented inter-sectoral structure within this municipality. However, in the absence of structural incentives for internal cooperation, this development was abandoned by the authorities at the onset of an unsuccessful re-election campaign.  Nevertheless, these temporary achievements show the usefulness of socioanalytic methods for transforming organizations in rigid institutional frameworks. This experience was a first attempt to provide institutional support for intersectoral citizen participation policies in Santiago, suggesting ways to generate and sustain long-term changes that are sorely needed in Chilean institutions. 

Keywords

Participatory Action Research, Organizational Change, Role Analysis, Emotions, Learning from Failure, Communicative Space 

¿Quieres seguir leyendo? [Accede a la publicación completa]

Corrupción en Startups. Lecciones para el Ecosistema de Innovación Chileno

Cuando hablamos de empresas startups la mayoría de los casos pensamos en jóvenes idealistas, expertos en alguna tecnología, impulsados por desarrollar nuevos productos y servic...

La importancia de la aplicación de innovación en las empresas para detectar oportunidades

La investigación plantea que la selección de mejores proyectos; la integración de grupos de interés externos y el desarrollo de políticas de incentivo al riesgo, ...

Todos los Derechos © 2014 | Departamento de Administración - Facultad de Economía y Negocios - Universidad de Chile - Diagonal Paraguay 257, torre 26, oficina 1101, piso 11, Santiago, Chile.