An Integrated Framework for the Conceptualization of Consumers? Perceived-Risk Processing

2004. Journal of the Academy of Marketing Science. Vol. 32, Nº 4, Pp 418 - 436

Cara Peters , George Zinkhan , Margy Conchar , Sergio Olavarrieta S

Abstract:

Research on risk is built on a complex array of diverse and sometimes inconsistent definitions, constructs, models, and outcomes. This study examines various literatures to formulate an integrated framework for the conceptualization of perceived-risk processing. The framework specifies three phases (framing, assessment, and evaluation) and their accompanying outcomes of risk attention, perceived risk, and risk-taking propensity. Explicit linkages are specified between situational and individual characteristics. Perceived-risk evaluation is identified as concepturally distinct from assessment of perceived risk, and the construct of risk-taking propensity is separated from those of risk affinity and perceived risk. The framework further presents points of intersection between the literatures on perceived risk and the literatures on consumer decision-making, information search, and satisfaction. Finally, it serves as an anchor for framing future research to promote conceptual and methodological consistency, and to guide progress in directions that are consistent with some leading edge paradigms outside of marketing.

Palabras claves: Consumer behavior, Perceived risk, Risk processing, Risk affinity, Inherent risk, Risk attention, Risk framing, Risk assessment, Risk evaluation, Risk-taking propensity.

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