Exploring corporate social responsibility and financial performance through stakeholder theory in the tourism industries

2017. Tourism Management. Volume 62, October 2017, Pages 173 – 188

Elisa Rancati, Federica Crotto, David Díaz S, Babis Theodoulidis

Abstract:

The literature examining the relationship between corporate social responsibility (CSR) and corporate financial performance (CFP) in the tourism industries is extensive but it has not verified the relationship unambiguously. This has been attributed to the methodological artefacts used, but also to the lack of a solid theoretical foundation. Based on stakeholder theory, this paper proposes the use of two models that explicitly investigate the relationship between stakeholder management, expressed as CSR activities, firm strategy and CFP. The strategic stakeholder model and the intrinsic stakeholder commitment model are evaluated in terms of their descriptive accuracy in four different tourism-related industries (airlines, casinos, hotels and restaurants) using panel regressions for the years 2005 to 2014. The results provide useful theoretical insights into the way in which CSR interacts with firm strategy and CFP, as well as managerial insights into how tourism practitioners can identify which CSR activities may impact CFP.

Palabras claves: Corporate social responsibility, financial performance, stakeholder theory, tourism industry, airlines, casinos, hotels, restaurants.

Acceder a la publicación completa